Refund & Cancellation Policy

The Service is paid for with one-time credit packs purchased at checkout. Each pack grants a set number of credits; sending a document for signature costs one credit (billed at send). There are no recurring or subscription charges.

Paddle, the merchant of record for your purchase, handles refunds under its refund policy and applicable law. Because credits are consumed when you send a document, credits already used to send a document are non-refundable (the service was delivered). If you bought a credit pack and have not yet used those credits, you may request a refund within 14 days of purchase for a change of mind.

The full refund terms are in Paddle's refund policy.

Request refunds directly through Paddle.net — Paddle, the merchant of record, reviews and processes refund requests. You can also email support@signavos.com (or support@signavos.com for legal queries) with your account details and the transaction date so we can locate the purchase, and we will confirm the outcome. Where approved, the refund is issued to your original payment method.

You can stop using the Service at any time; there is no recurring charge to cancel. If you want to delete your account and your data, follow the deletion flow in the app (a confirmation step with a short undo window) or contact support@signavos.com.

If you believe a charge is in error, please contact us first so we can resolve it. Disputes and chargebacks are handled by Paddle as the merchant of record, in line with Paddle's buyer terms, refund policy, and applicable consumer law.

We may update this policy; material changes will be posted here. Questions? Email support@signavos.com.